Find out how Globe is changing your customer experience with pioneer innovations

This pandemic has really forced so many of us to transform and innovate the way we used to do things and Globe is no exception. Recently, during the Globe Innovation Fest, Globe described some of the life-changing innovations that they are introducing to align with the new way that customers also have to deal with life.

Data is Currency

How many times have we enrolled in data promos and some of our unused data just expired? That has happened to me numerous times and I always thought it was such a waste because I paid good money for that entire data capacity and when the promo expired, it felt like money down the drain.

Now, all your unused promo or plan data can be converted via the Globe One app into Globe Rewards points, as follows:

For Prepaid, the conversion is 1GB = 1 Rewards Point

For Postpaid, 1GB = 10 Rewards points

For Home Prepaid WiFi, 3GBs = 3 Rewards

Gigabytes (GBs) may be converted into points at any time within the promo validity or before the plan’s cut-off date. Then, you can already use those Globe Rewards points to do so many things — buy food, buy load, pay bills, and many more. Here’s something I also discovered by accident and (shhhhh, just between us!) here’s another tip. Globe Rewards points also have an expiration date so if some of your points are about to expire, transfer them again to GCash and they will never expire. Each Rewards point is equal to P1; this is a huge deal because it further extends how I can use the converted points under GCash. In the past, I had Globe Rewards points expire on me (sayang!!!) but now, no more! I’m happy that Globe has now covered me from promo GBs to Globe Rewards to GCash!

More value on your mobile phone and home wifi

Globe Postpaid subscribers will soon enjoy these:

• GPlan with GCash – gives GCash credits which can be spent on anything — content subscriptions, shopping vouchers, or even home essentials.
• All GPlans – Aside from data allocations, customers will receive unlimited all-net calls & texts, free GoWiFi when in transit, unlimited teleconsultation via KonsultaMD, and 3 months insurance coverage via GInsure from Singlife with plan offers like GPlan with Device, GPlan Sim-only, and GPlan with GCash.
• iQiyi app – One of the world’s leading online movie and video streaming websites for Korean and Chinese TV dramas, movies, variety shows, and Japanese anime. The mostly Asian content will be available using FREE and VIP versions accessible via iQiyi app or iQ.com. VIP subscription allows you to get additional features like advanced episodes and no ads. iQiyi VIP offers will be available in GlobeOne and GCash apps beginning April 2021.

Globe At Home customers will also enjoy these:

• Globe At Home is boosting its plans’ speeds so customers may enjoy a faster and robust connectivity experience at home. Likewise, it has ramped up its entertainment and health freebies through its Unli Fiber Up plan with speeds of up to 100Mbps for only PhP 2,899.
• Customers are also covered with 3 months worth of FREE GInsure medical coverage for COVID 19 and dengue of up to Php140,500.
• Customers will also have access to free 3 months medical consultation through the KonsultaMD Family Plan. They get unlimited 24/7 access to licensed Filipino doctors through voice or video consultations, and will be able to receive e-prescriptions or e-lab requests via SMS or email as needed.
• Three months FREE access to Amazon Prime Video (which includes Amazon Prime Gaming), HBO GO, and Viu Premium
• The Globe At Home app provides digital after-sales service. Even requests for repair can be made through the app.

Helping SMEs and businesses with digital transformation

Globe MyBusiness (GmB) helps businesses in various ways.

• Safe Recovery Campaign – this campaign helped the hospitality industry go digital, with online safety protocols.
• Amber – helps businesses reach out to their client base.
• Rush – enables businesses with reward programs for their loyal customers.
• To ensure the health and safety of staff and guests, GmB offers KonsultaMD
• Hygiene Monitored Program – is a global initiative that aims to ensure the highest hygiene practices within hotels, restaurants, cafes, and other places of business. An SGS HM mark is an assurance to the customer that the establishment practices the best food safety methods. Globe has partnered with SGS, the world’s leading testing, inspection and certification company, to offer this program.
• Cloud – Companies that used to be restricted to maintaining servers on-premise can shift their workloads (applications, services, and capabilities) to the Cloud.
• Globe’s company acquisitions of Cascadeo and Third Pillar – Cascadeo, a cloud professional and managed services company, will help attain the highest level of professional and managed service capabilities for multi-cloud operations, guaranteeing extensive experience and knowledge in designing, architecting, building, migrating, and managing workloads and applications on the cloud.  Third Pillar is a business applications and consulting company, which is also the Philippines’ largest Gold Partner of Salesforce, the world leader in CRM solutions. Through Salesforce, businesses can take advantage of cloud-based applications that allow them to automate B2B sales processes, leverage on AI to support customers, and more.

Globe is also finding endless ways to do good. It currently has initiatives focused on climate change and sustainability. As its customers’ needs change because of the pandemic and future